CCI's Best Practices Call Center Training supports development of phone skills, sales assessment, and process procedures. It offers an intensive two-day facilitator-led program at your facility and assures that all subsequent in-bound calls are conducted with indisputable professional courtesy, while maintaining the top standards that maximize sales and productivity.
What will your agents learn? |
|
| How to connect with the caller within a two-minute timeframe, to qualify the sale.
|
|
|
| How to control the sale, while meeting the caller's expectations. |
|
|
| How to minimize distractions, while engaging caller motives. |
|
|
| How to increase second-call engagements. |
|
|
| How to increase in-bound productivity. |
|
|
| How to maximize sales through monitoring systems. |
|
|
| How to overcome objections, without indulging in an antagonistic approach. |
|
|
| How to reduce agent stress, while motivating practical solutions. |
| Most of all . . . CCI will effectively develop your agent base in such a way that they will know how to better maintain customer loyalty and complete satisfaction, while ensuring you of increased sales and profitability. Our methods are field tested and receive rave reviews. We guarantee fantastic results! We are a full service company that specializes in loan application transactions and product sales for the automotive, RV and marine industries.
Contact us today at info@chernekconsulting.com for more information or call us at 1-800-730-3663.
|
