CCI's Web-Ex seminars are designed for finance managers who have little time for training classes in far-flung cities, but want to maximize their earning potential and limit their liability. They are filled with real-world, thought-provoking material that will keep participants thoroughly absorbed and coming back for more. Each session focuses on a continuing education issue and will enhance the knowledge and skills of anyone in the automotive industry who wants to excel in the field of finance and insurance.
We encourage sales managers to attend the sessions, especially if they want to learn how to increase their front end gross, without sacrificing income on the back end.
How are the Web-Ex seminars conducted?
CCI's Web-Ex sessions are 45-minutes in length and are limited to no more than ten attendees at one time. Participants will have complete access to our CCI desktop; the system is developed to maximize learning potential, while maintaining interest in the subject matter. Every attendee will be graded at the end of the session through the use of a standardized quiz sent to a designated e-mail address. CCI requires each attendee to complete and return this quiz immediately upon finishing the seminar. CCI will then grade the quiz and return the final score to both the attendee and the dealer/general manager. Each attendee will also be provided with a certificate of completion.
Material to be covered in the various Web-Ex seminars includes:
- Product Knowledge
Service Contracts
Maintenance
Tire and Wheel
Theft Guard
Paint/Fab: Aftermarket
Windshield
Gap
Replacement Guarantee
Credit Life/Disability
Money Back Guarantee
Lease Wear and Tear
- Menu Presentation
Learn how to properly present the menu, while disclosing pertinent sales terms. Learn how to increase profits through menu selling, utilizing a consistent and unbelievably easy process that ensures success.
- Overcoming Objections
Learn how to overcome the “no thank you” objection, without tearing down the walls of communication. Earn the sale and gain a loyal and satisfied customer.
- Subprime Desking
Learn how to effectively structure a subprime transaction, without killing your profits or risking your first-rate community reputation.
- Leasing and Smart Buy
Learn how to properly convert customers from cash to a lease contract and to more efficiently explain the benefits of a lease. Learn how to compute a lease and better understand all the applicable terms.
- Subprime Financing
Learn what banks are the right/ best ones for each transaction and how to properly structure a sale for their requisites. Learn how to best represent the contract and manage it in transit.
- Bank Relationship
Learn how to build a stronger relationship with your banks/lenders and how to increase sales and maximize your back end profits, by building a more honest and forthright relationship with them.
- Monitoring Performance
Learn about your potential and how to set obtainable dealership/ individual/ and department goals. Learn how to efficiently monitor the performance of all personnel during the process of attaining them. Goals and weekly performance tracking are critical, if increased profits are to be realized.
- Interview Techniques
Learn how to better communicate with customers, to ensure the acquisition of necessary information for overcoming objections. Learn how to get rid of the fear factor and how to best prepare for increased sales success.
- Compliance
Learn the rules of the game and how to achieve superior results, without jeopardizing your sterling community reputation or causing budget-busting and time-consuming litigation.
- Internet Sales
Learn how to reach more customers through the development of an Internet Web site presence and how to grab these savvy clients before your competition does. Learn how to train your sales team in handling Internet leads and your finance team in answering calls from them. Learn how to manage each call wisely and in a specific timeframe, without diminishing your profits or sales, because Internet sales are the future.
- Hiring and Managing Women Sales Personnel
Learn the necessary tools for how to successfully hire, train and retain talented and erudite females for the automotive retail industry.
Overcoming Objections, our first seminar, begins Friday, August 3, at 10:30 am EST .
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